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Auto dialer software is designed to process multiple calls simultaneously to contacts playing recorded or text to speech messages, detect answering machines (AMD), capture responses by means of DTMF touch-tones entered by the customer, record calls, transfer to a live agent as well as support Do Not Call lists. Newfies-Dialer provides all of these functions, …..

We are pleased to announce the release of Newfies-Dialer version 2.3. This latest incremental release adds the following features:  Installation script now supports CentOS 6 as well as Ubuntu 12.04. Option to export CDR and Survey reports as a: CSV file Excel Spreadsheet JSON file Various bug fixes for which we thank the Newfies-Dialer community …..

Less than a month after our release of Newfies-Dialer v2.0, we have added one of the most popular requests; Live-call transfer, giving the ability to run Press One Campaigns. Call Transfers allow you to create a telephony application such as “To talk to an agent, press one”. The call will then be bridged to an …..

Hi Everyone, We will be introducing the new Version of Newfies-Dialer at the weekly FreeSWITCH conference. Please find the slides to follow the presentation at http://www.slideshare.net/areski/newfies-dialer-autodialer-freeswitch-weekly-conference-13-march2013 Download PDF: Newfies-Dialer – Autodialer : Freeswitch Weekly Conference 13March2013 For instructions to join the conference, please see http://wiki.freeswitch.org/wiki/FS_weekly_2013_03_13  

The question most often asked of us is “How many concurrent calls can Newfies-Dialer do”, so for this release, we have spent some time doing some testing and benchmarking, investing in a 4 core Intel Xeon server with 32Gb of RAM and a 120Gb SSD drive to see what results we could achieve on relatively …..

This latest release of Newfies-Dialer adds some of the the following enhancements, from improvements to the survey functionality through to brand new features such as Answering Machine Detection. Survey Templates The survey has been enhanced to easily allow repetitive surveys and maintain consistent reporting. A survey template is created, and when it is attached to …..

We wanted to demonstrate the upcoming Newfies-Dialer V2 which is to be released very soon. There is much more Newfies-Dialer can do that is not demonstrated in the video, but we hope this will give you a taste of what you can do with Newfies-Dialer. Enjoy the video and feel to write comments or drop …..

The latest version of Newfies-Dialer, currently in Beta is soon to be released. In addition to major enhancements to the survey functionality, we have also added AMD (Answering Machine Detection). AMD allows Newfies-Dialer to detect whether the contact answering the phone is a real person answering the call or whether it is a voicemail message. …..

After many weeks improving our codebase, adding tests, improving code quality, refactoring,  respecting DRY, etc… we wanted to integrate Travis-CI into Newfies-Dialer (more information in our previous post) to provide Continuous Integration. We succeeded, as explained in our post, but getting all our new test suites working as been a challenge. We are now happy …..

We wanted to speak about Travis-CI, this project makes Continuous Integration simple. It comes with some amazing features! Continuous Integration is the process of applying continuous quality control in order to increase the quality of software, rather than the more traditional method of applying quality control at the end. Travis CI allows you to test …..