CallR: A New SMS Provider for Newfies-Dialer

We have added another SMS provider, CallR to our call center platform, Newfies-Dialer. CallR is based in New York and provides SMS and VoIP services worldwide. Newfies-Dialer is an all-in-one mass voice and SMS broadcasting system with systems to send a few hundred calls and texts per day up to massive systems sending millions of […]

Read More…

Call Center Solution with Agent Portal & Web-Phone

call center agent portal

Newfies-Dialer is a multi-tenant outbound and inbound call center solution with an agent portal that works with your own VoIP telecoms provider and can be white-labeled. Late last year, we introduced our new agent portal with integration to popular web-based CRM systems and ease of use. Since then we have added a wealth of new features. […]

Read More…

Vicidial vs Goautodial vs Newfies-Dialer

Auto-Dialer

When considering auto-dialing software, there are three names that always come to the top of the search engine listings, Vicidial, Goautodial, and of course, our own Newfies-Dialer. Vicidial Vicidial [http://www.vicidial.com] has been around for well over a decade and is an open source auto-dialer system developed and maintained mostly by volunteers. It’s based on Asterisk […]

Read More…

Autodialer with Easy-to-Use Contact Import

bulk dialer

Newfies-Dialer is a multi-tenant power dialer and voice broadcasting system with billing capabilities. Today, we’ve introduced a new easy contact import system which can take any text or CSV file, with any number of fields in it. We have done a short video at   You import contacts with these simple steps: 1. Select the phonebook […]

Read More…

Newfies-Dialer Helping to Renew SSL Certificates

Debt Management Collections System

Back in August 2017, Symantec sold its website security and PKI solutions to DigiCert, who specialise in SSL and PKI technologies. Google had problems with the way that Symantec handled certificates, and has from mid-April 2018, decided to stop trusting Symantec issued certificates in their chrome browser, even those that are issued by an intermediate […]

Read More…

Inbound IVR Support for Newfies-Dialer

phone survey solution

Newfies-Dialer have introduced inbound IVR support, so contacts can dial in, complete a survey, or be transferred to your call center. Newfies-Dialer is a power dialer and voice broadcasting system with billing capabilities. The inbound IVR support adds a range of possibilities for call centers, customer services, transferring calls to your agents, and special projects […]

Read More…

3 New Features on Newfies-Dialer – Power Dialer

Power-Dialing

We have introduced 3 new features to Newfies-Dialer in response to requests from our customers, Campaign recycling, Caller ID by Area code and Power Dialer Mode. 1. Campaign Recycling To make full use of your contact list, it is useful to call people back where calls went to voicemail, were busy, or failed for some […]

Read More…

Power Dialing for Newfies-Dialer

Power-Dialing

For the latest 4.8 release of Newfies-Dialer, there are a raft of new features. Our major milestone is introducing power dialing to Newfies-Dialer. You set the number of agents that will be available, and Newfies-Dialer makes sure that enough calls are made to keep the agents occupied, while not exceeding capacity. Newfies-Dialer is a power […]

Read More…

Analysing Hosted Dialer Campaign Performance

Auto-Dialer

We are sometimes called upon by our hosted dialer customers to investigate why a campaign has not gone as well as expected. There are various factors which may influence the effectiveness including the message, the quality of the list and its relevance to the target audience of your message. However we are mainly concerned with […]

Read More…

SMS Broadcast with Twilio

Send bulk text messages

The Newfies-Dialer team have added Twilio to the range of SMS broadcast providers Newfies-Dialer can use, giving our customers even more choice as Twilio has near Worldwide coverage for SMS broadcast at good rates. Our integration with Twilio for mass text delivery allows you to send hundreds and thousands of SMS broadcast messages to your […]

Read More…