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How to Create a Voice Broadcast Campaign

This video explains how to create a voice broadcast campaign in Newfies-Dialer, walking through each setting in turn. The guide below summarises the same steps so you can follow along or come back to a setting later.

Before you start

A campaign brings three things together, so prepare them first:

  • A phonebook with the contacts to call, added by hand or imported from a file (see importing contacts).
  • A survey (the application played to each contact): a simple message, or an IVR with press-1 transfers, questions and recordings.
  • A gateway to your VoIP carrier, through which the calls are routed.

Then open Campaign and click Add campaign.

General settings

  • Caller ID number and optional caller name, delivered to the called party. Enter XXXXXXXXXX for a random 10-digit caller ID, 800XXXXXXX for 800 followed by 7 random digits, or up to 10 numbers separated by semicolons to rotate between them. The caller ID can be changed while the campaign runs.
  • Application: the survey to play.
  • DNC: the Do Not Call list checked before each call and filled by DNC nodes in the survey.
  • Phonebook: one or more phonebooks to call.

Dialer settings

  • Gateway to use for the calls.
  • Frequency: calls dispatched per minute. You can change it without stopping the campaign.
  • Max call duration: long enough to include the transfer to an agent when there is one.
  • Max retries, time between retries and timeout on dialling (how long to ring, at least 15 seconds) for unanswered, busy or failed calls.
  • Completion retries: call back contacts who hung up before reaching the node marked “survey complete”.

Voicemail detection

When answering machine detection is installed, choose to always play the message, play it to people only, or leave a message on voicemail only. The voicemail audio should be longer than a typical greeting, about 20 seconds or more, so it is heard after the beep.

Schedule

Set the start and finish dates, the days of the week and the daily start and stop times so contacts are never called out of hours. US systems can call each contact according to their own time zone. Retries don’t respect the stop time, so leave enough time for them to finish.

Extra settings

Choose whether to record the agent leg of transferred calls.

Start the campaign

Save, then press the play button. The dialing speed can be adjusted while it runs, and new contacts added to the phonebook of a started campaign are called too. The survey is copied when the campaign starts: if you edit the survey afterwards, create a new campaign to use the changes.

Every setting is described in the voice campaign documentation. For more information or a live demo, contact us.