How to Create a Voice Broadcast Campaign

This video explains how to create a voice broadcast campaign, explaining each setting in turn.

The areas covered in configuring the voice broadcast campaign are the:

  • General Settings: Name, caller ID, survey, DNC and the phonebook
  • Dialer Settings: Carrier, frequency, capacity, agents and dialing method.
  • Retries: Retry attempts, when to retry, and how long to wait between dialling attempts.
  • Voicemail Detection: Detect voicemail and action on voicemail with message delivery after the beep.
  • Schedule: Which days and during which period to call, and whether to respect the time zone of the contact.
  • Extra Settings: Maximum durations, ring times, agent recording, SMS gateway

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