FAQ

What is included the plan?

We provide you with a Newfies-Dialer system with your VoIP carriers set up and tested, and provide training, ongoing support and server monitoring. We don’t provide call termination, you choose your own carrier, we can make recommendations and help you with this. Because you use your own carrier, you are assured of getting the best possible price.

 

What if I need a larger plan?

We provide plans for up to 5000cc and we can usually provide 2000CC within one working day. Newfies-Dialer can scale to many thousands of concurrent calls, if you need a very high capacity voice broadcast system for automated calling, please contact us to discuss your requirements.

 

Is there a limit of the number of Calls and SMS I can send with Newfies-Dialer?

You can send as many calls and SMS as you wish within the limit of your chosen CC plan.

 

What happens when I exceed my limit?

Newfies-Dialer will only allow as many concurrent calls as you have purchased, if this limit is exceeded, calls will fail. We will contact you if you regularly go above this limit and suggest that you upgrade.

 

Do you offer installation on our own servers?

Newfies-Dialer systems can be installed on your servers if you have a business or technical need to do so, but there is no cost saving. Using our server guarantees the stated capacity, and we don’t charge anything extra for using our servers, it’s all included in the price.

 

What is a carrier?

A carrier is a telecommunications company that provides the means by which telephone calls can be made (Call Termination). An operator of Newfies-Dialer will need a carrier in order to make calls to their contacts. This is also known as a termination provider or ITSP (Internet Telephony Service Provider)

 

Do you offer a carrier?

We do not offer call termination, but we can make recommendations. By using your own chosen carrier, you can expect to negotiate the best possible prices with them directly. Make sure that you inform your chosen carrier that you will be doing Voice Broadcasting as they may have to make special provision to handle your capacity. In the USA, expect to pay less than 1.1c per minute with 6 second billing or less, which will almost certainly be cheaper than SAAS Voice Broadcasting companies bundling termination with their product.

 

What is the Billing Module?

Newfies-Dialer is multi-tenant allowing your customers to run their own campaigns independently. The billing module allows you to set a rate per minute for their calls, and stop further calls when there is no credit remaining. All systems will allow you to apply credit manually, and larger systems can be integrated with Braintree (a division of Paypal) to all customers to purchase call credit using Paypal or Credit card via the Newfies-Dialer Interface.

 

How do I choose a carrier?

We can make recommendations to carriers we have worked with before or you can choose your own.

Almost any carrier that offers SIP will be suitable. However, do explain to the carrier that you will be doing voice broadcasting with Newfies-Dialer resulting in short duration calls, as many carrier contracts forbid carrying voice broadcasting calls, and there can be steep financial penalties for attempting to send short duration calls over a carrier that does not allow them.

Also note that any unlimited deals and packages for minutes will likely forbid the use of voice broadcasting.

 

What are SIP Channels?

Carriers put a limit on the number of channels that you can use, to put it another way, this is the number of concurrent calls that can be in progress at any one time including ringing time.

You will need to apply for the same number of channels allowed by your Newfies-Dialer system, e.g. 100, 250, 500 etc.

If I use Newfies-Dialer, will it be cheaper than using a bureau based voice broadcasting service who supply the software and the termination which can be charged per channel, per call, per transfer or per minute?

It depends… The cost per minute will almost certainly be lower when you buy direct from a carrier, but there is the cost of Newfies-dialer to factor in, so if you are making tens of thousands of calls per day, per week or per month, it will likely be cheaper to use Newfies-Dialer, but if you are only making a few hundred or a few thousand calls per month, then your needs may be better served by a bureau based voice broadcasting service.

Call costs can be reduced by using AMD (Answering Machine Detection) software, so that you only speak to real people.

 

What does ASR mean?

ASR stands for Answer Seize Ratio. It is the percentage of answered telephone calls against the total number of calls made. ASR = 100 x (answered calls / total calls)

For normal VoIP calls, an ASR is considered good it if is above 70%, Typically, the ASR is low on voice broadcasting, this can be caused by an out of date contact list where many numbers are disconnected, carrier congestion, unanswered or busy destinations.

An ASR that varies from your normal values may indicate problems.

 

What does ALOC mean?

ALOC is the average length of call calculated by taking the total number of billable seconds divided by the number of answered calls. This is also known as ACD – Average Call Duration.

A changing ALOC from the normal can indicate problems.

The ALOC, and therefore your carrier charges can be reduced by using AMD.

 

In the Newfies-Dialer call data records, I see Duration and Billsec, what do these mean?

  • Duration is the duration from initiating a call to the call being hung up.
  • Billsec is the duration from answer to hangup.
  • Therefore Duration less Billsec equals the total ringing time.

The number of answered calls and the total of Billsec should closely match the call data records from your carrier.