FAQ (Frequently asked questions)

What is a carrier?

A carrier is a telecommunications company that provides the means by which telephone calls can be made. An operator of Newfies-Dialer will need a carrier in order to make calls to their contacts. This is also known as a termination provider or ITSP (Internet Telephony Service Provider)

 

How do I choose a carrier?

We can make recommendations to carriers we have worked with before or you can choose your own.

Almost any carrier that offers SIP will be suitable. However, do explain to the carrier that you will be doing voice broadcasting with Newfies-Dialer resulting in short duration calls, as many carrier contracts forbid carrying voice broadcasting calls, and there can be steep financial penalties for attempting to send short duration calls over a carrier that does not allow them.

Also note that any unlimited deals and packages for minutes will likely forbid the use of voice broadcasting.

 

What are SIP Channels?

Carriers put a limit on the number of channels that you can use, to put it another way, this is the number of concurrent calls that can be in progress at any one time including ringing time.

You will need to apply for the same number of channels allowed by your Newfies-Dialer system, e.g. 100, 250, 500 etc.

If I use Newfies-Dialer, will it be cheaper than using a bureau based voice broadcasting service who supply the software and the termination which can be charged per channel, per call, per transfer or per minute?

It depends… The cost per minute will almost certainly be lower when you buy direct from a carrier, but there is the cost of Newfies-dialer to factor in, so if you are making tens of thousands of calls per day, per week or per month, it will likely be cheaper to use Newfies-Dialer, but if you are only making a few hundred or a few thousand calls per month, then your needs may be better served by a bureau based voice broadcasting service.

Call costs can be reduced by using AMD (Answering Machine Detection) software, so that you only speak to real people.

 

What does ASR mean?

ASR stands for Answer Seize Ratio. It is the percentage of answered telephone calls against the total number of calls made. ASR = 100 x (answered calls / total calls)

For normal VoIP calls, an ASR is considered good it if is above 70%, Typically, the ASR is low on voice broadcasting, this can be caused by an out of date contact list where many numbers are disconnected, carrier congestion, unanswered or busy destinations.

An ASR that varies from your normal values may indicate problems.

 

What does ALOC mean?

ALOC is the average length of call calculated by taking the total number of billable seconds divided by the number of answered calls. This is also known as ACD – Average Call Duration.

A changing ALOC from the normal can indicate problems.

The ALOC, and therefore your carrier charges can be reduced by using AMD.

 

In the Newfies-Dialer call data records, I see Duration and Billsec, what do these mean?

  • Duration is the duration from initiating a call to the call being hung up.
  • Billsec is the duration from answer to hangup.
  • Therefore Duration less Billsec equals the total ringing time.

The number of answered calls and the total of Billsec should closely match the call data records from your carrier.