Explaining Power Dialing Mode for Live Transfer of Leads
This video explains Power Dialing mode in Newfies-Dialer.
Power dialer mode is usually used with direct transfer. That is to say, you call contacts, if a human answers, bridge the call directly to an agent. This is used in outbound call centers for live transfer of leads
Set the Dial Rate, then the system will call... "Dial Rate multiplied by number of agents available" ...so if there are 10 agents, and dial rate is 3, then the system, will keep 30 concurrent calls going.
If an agent picks up the call, then the number of concurrent calls will reduce by 3 to 27 concurrent calls, and so on until all agents are occupied.
When all agents are occupied, then calls stop until an agent becomes free.