Live TransfersLead generation with press-one transfers to your agents in your call centre. Caller ID of called contact delivered for compatibility with existing call centre PBX and screen-pop software.
Bring your own VoIP ProviderTightly control your call costs by choosing your own VoIP provider and negotiating the best rate with them.
Voicemail DetectionAccurate detection of person or voicemail and if voicemail, drop a separate message after the beep, or simply hang-up.
Text to SpeechSupports text to speech from a variety of providers including all MRCP based TTS systems. Basic TTS included for prototyping surveys before giving the script to your voice talent.
Personalised MessagesUse text to speech to personalize each message using tag replacement to play text uploaded with the contact.
Contact ManagementContacts are placed in Phone Books so you can logically group your customers. Campaigns can be set to call one or more Phone Books.
Surveys and RSVPSend out surveys and ask your contacts for responses either by key press or by recording a message. Complex multi-level IVR menus can be designed with a range of survey nodes.
Multi-TenantMany users and customers can have their own voice broadcasting account to create and send voice and SMS campaigns.
DNC (Do Not Call) ListAdd contacts to the DNC list automatically, upload your own list. A global DNC list is also included to apply to all customers.
White LabelAdd your logo coupled with our template design service to closely match your corporate image.
Flexible PricingNo minimum term contracts, pay monthly, upgrade or cancel as your needs change. System usually provisioned within one working day.
AnalyticsMonitor progress and performance of your campaigns in real-time with detailed reports of every call, and can be downloaded for detailed analysis.
WorldwideMultiple UI languages, Operates in any country around the world, just add a VoIP carrier to deliver your calls.
SchedulingSchedule the start and stop times on a daily basis to avoid calling contacts out of hours.
Multiple Caller IDSet your company’s caller ID to deliver to your contacts so they can phone you back, rotate round a range of caller ID, or randomise the caller ID.
SMS messagingSend SMS messages through supported SMS gateways. Choose your own SMS provider for best prices.
API For developersIntegrate with other software applications with a range of in-built API for almost every feature on the customer interface.
BillingUse Newfies-Dialer as a SAAS voice broadcasting service with multiple customers on the same platform with prepaid per minute billing.
Credit Card and Paypal readyCredit card and Paypal integration with your Briantree Account (Braintree is a division of Paypal) to accept pre-payments from customers for calling time.
Auto-redialAutomatically redial contacts who either did not answer, or did answer but did not complete the survey or RSVP.
ScalabilitySystems available to suit almost every requirement, from 10 concurrent calls through to many thousands of concurrent calls to millions of contacts per day.
Responsive UI designWeb based system with no client software to install, using Responsive Web Design techniques to allow operation from computer, tablet or phone.
US: +1 202 464 8397
UK: +44 117 911 4474