Features

Voice Broadcasting

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Please see a list of the key features of  Newfies-Dialer.

  • IVR support – Multiple survey IVR nodes:
    • Play Message – play pre-recorded audio or use text to speech to a contact on answer.
    • Capture Digits – Capture a number of digits, with checks to confirm they are the right length within a specified range.
    • Multi-choice – capture a single digit between 0 and 9.
    • Rating – Capture a number between 1 and X with checks to confirm the number is within the specified range.
    • Record – Record audio from the contact.
    • Conferencing – Dial contacts and put them into the same conference room.
    • DNC – Do Not Call, give contact ability to opt out of further calls.
    • Call Transfer – Bridge the call to an agent on contact answering for live lead generation “Press One” campaigns
    • SMS – Send an SMS to the contact during the call.
    • Branching – Go to specified part of the IVR depending on the contact’s input.
    • Tag support in TTS – Text to speech with contact tags so that variables can be inserted into the message, for example; “Hello, Mr {surname}, we are calling you in behalf of {company_name}”.
    • HTTP API – Direct IVR actions according to an external information source.
    • Call Transfer Recording – Record the transferred leg of the call for training and information purposes.
    • TTS Support – Text to Speech support using MRCP including Cepstral, Loquendo and many others.
  • Reporting – extensive call data and survey reports exportable to CSV.
  • TTS Support – Text to Speech support in Flite and multiple languages using Acapela TTS
  • Audio Upload – Simple interface for uploading audio files.
  • AMD – Answering Machine Detection with “record-your-message-now” beep identification. Read More
  • SMS – SMS broadcasting supported.
  • White-labeling – Can be rebranded with a custom template.
  • Highly Scalable – Send voice messages and reminders accross one or multiple instances to make millions of calls per day.
  • Multi-User – Supports multiple users, facilitating SaaS voice broadcast providers to allow their customers to create their own voice broadcast campaigns.
  • Integration – Straightforward integration with third party applications using API’s that correspond to every function available via the web interface.
  • API Explorer – Interface to experiment and test API calls.
  • Extensive Documentation – Comprehensive documentation to help beginners, systems integrators and developers alike become involved with Newfies-Dialer. http://docs.newfies-dialer.org/en/latest/
  • Telephony – Based on leading open source Freeswitch telephony engine.
  • Distributed – Runs on one or more machines. Supports broker clustering and HA when used in combination with RabbitMQ.
  • Instantly scalable – You can set up new workers without central configuration.
  • Concurrency – Throttle Concurrent Calls Scheduling.
  • Recurring Tasks –  Supports recurring tasks like cron, or specifying an exact date or countdown for when the task should be executed.
  • Auto-Redial – Can re-try to the non connected numbers at a later time.
  • Web Interface – Newfies can be managed via a Web interface.
  • Realtime web-based reports – For call details and current calls.
  • Remote Queries – You can query status and results via URLs, enabling the ability to poll task status using Ajax.
  • Error Emails –  Can be configured to send emails to the administrator if a tasks fails.
  • Import Contacts – Import contact details from a .csv file

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