Newfies-Dialer have introduced inbound IVR support, so contacts can dial in, complete a survey, or be transferred to your call center.
Newfies-Dialer is a power dialer and voice broadcasting system with billing capabilities. The inbound IVR support adds a range of possibilities for call centers, customer services, transferring calls to your agents, and special projects such as voting lines or other inbound phone services.
Inbound IVR and Automated Attendant:
Take orders, collect information all through a customised IVR or phone menu system, the customer can be directed to the right information or an appropriate agent who can deal with their enquiry.
Telephone voting is popular with TV shows and competitions. Using a premium rate number is a way of generating revenue as well. Newfies-Dialer now supports inbound calls with multi-level IVRs and voice recording to leave custom information
Voice Broadcasting Compliance:
Most jurisdictions insist that you deliver a valid caller ID or telephone number. The telephone number can be pointed to Newfies-Dialer and you can automatically answer the call, give the caller information, and add them to a DNC list or forward the call to an agent.
Inbound IVR systems can help automate customer service and dissemination of information, leaving live agents to deal with more complex customer service issues.
Also included in this release is support for different text to speech languages.
The Newfies-Dialer Team