Smoother Transfer and Whisper Facility for Press One Transfer

Live Call Transfer

We have added two new features to the “Press One” transfer facility in version 2.19


When the contact is transferred to an external number such as an agent, a message can be played to the agent, possibly to tell the agent to access a specific customer file, the agent then presses 5 to accept the call, then the contact and the agent are bridged.

During the period that the customer is waiting for the agent to accept the call, the customer hears a message configured in the survey node followed by ringing.

We are grateful to Advoice Mobile, for sponsoring this development who specialise in advertising and lead generation where Newfies-Dialer plays a substantial role.

Advoice Mobile sponsored development of Newfies-Dialer in the past, being responsible for the dynamic transfer functionality, where the transfer number can be set from a JSON value against the contact, i.e. { “transfer_phonenumber”: “12024648397” }

The Newfies-Dialer Team.