Ongoing revenue streams are the lifeblood of many companies, and these often take the form of subscriptions for services for anything from phone services, magazine subscriptions, and organisation or club membership. A constant revenue stream allows a company to budget and plan for growth more easily.
Contacting customers for subscription renewals can be administratively time consuming. Newfies-Dialer can be configured to dial the customer, remind them that the subscription is due, and optionally pass the call into a call-centre or into a payment processing system such as a credit card payment IVR.
Automatically dialing customers is far more efficient than manually dialling them. Newfies-Dialer, with it’s answering machine detection, calls to answering machines can be discarded, or can drop an answering machine message in after the beep. Your staff may be able to speak on the phone for 10-15 minutes in the hour when dialing manually, and call a substantially greater number of people when using an auto-dialer.
A survey is constructed which tells your customer about the subscription, then invites the customer to press 1 to talk your collections department. When the call is transferred, your staff can take payment.
On transfer, the caller ID of the contact is delivered to the call centre so that your own screen pop software works as normal, and extra information can be sent as a SIP header allowing for deeper integration with your call centre software.
The IVR system in Newfies-Dialer is very flexible so other options could be offered, such as to sign up to other products, cancel their subscription, or to inform customers of changes to terms and conditions.
Newfies-Dialer supports a range of TTS providers, so that each voice message could be personalised with the customer’s name, service and amount owed,
API’s provided with Newfies-Dialer allows third party applications to be integrated to automate the process of calling customers and reminding them to renew their subscription.