Smoother Transfer and Whisper Facility for Press One Transfer

We have added two new features to the “Press One” transfer facility in version 2.19 When the contact is transferred to an external number such as an agent, a message can be played to the agent, possibly to tell the agent to access a specific customer file, the agent...

Version 2.3 of Newfies-Dialer Released

We are pleased to announce the release of Newfies-Dialer version 2.3. This latest incremental release adds the following features:  Installation script now supports CentOS 6 as well as Ubuntu 12.04. Option to export CDR and Survey reports as a: CSV file Excel...