Features

Why choose Newfies-Dialer?

• Live Transfers

  Lead generation with press-one transfers to your agents in your call centre. Caller ID of called contact delivered for compatibility with existing call centre PBX and screen-pop software.

• Bring your own VoIP Provider

  Tightly control your call costs by choosing your own VoIP provider and negotiating the best rate with them.

• Voicemail Detection

  Accurate detection of person or voicemail and if voicemail, drop a separate message after the beep, or simply hang-up

• Text to Speech

  Supports text to speech from a variety of providers including all MRCP based TTS systems. Basic TTS included for prototyping surveys before giving the script to your voice talent.

• Personalised Messages

  Use text to speech to personalize each message using tag replacement to play text uploaded with the contact.

• Contact Management

  Contacts are placed in Phone Books so you can logically group your customers. Campaigns can be set to call one or more Phone Books.

• Surveys and RSVP

  Send out surveys and ask your contacts for responses either by key press or by recording a message. Complex multi-level IVR menus can be designed with a range of survey nodes.

• Multi Tenant

  Many users and customers can have their own voice broadcasting account to create and send voice and SMS campaigns.

• DNC (Do Not Call) List

  Add contacts to the DNC list automatically, upload your own list. A global DNC list is also included to apply to all customers.

• White Label

  Add your logo coupled with our template design service to closely match your corporate image.

• Flexible Pricing

  No minimum term contracts, pay monthly, upgrade or cancel as your needs change. System usually provisioned within one working day.

• Analytics

  Monitor progress and performance of your campaigns in real-time with detailed reports of every call, and can be downloaded for detailed analysis.

• Worldwide

  Multiple UI languages, Operates in any country around the world, just add a VoIP carrier to deliver your calls.

• Scheduling

  Schedule the start and stop times on a daily basis to avoid calling contacts out of hours.

• Multiple Caller ID

  Set your company’s caller ID to deliver to your contacts so they can phone you back, rotate round a range of caller ID, or randomise the caller ID.

• SMS Messaging

  Send SMS messages through supported SMS gateways. Choose your own SMS provider for best prices.

• API for Developers

  Integrate with other software applications with a range of in-built API for almost every feature on the customer interface.

• Billing

  Use Newfies-Dialer as a SAAS voice broadcasting service with multiple customers on the same platform with prepaid per minute billing.

• Credit Card and Paypal ready

  Credit card and Paypal integration with your Braintree Account (Braintree is a division of Paypal) to accept pre-payments from customers for calling time.

• Auto-redial

  Automatically redial contacts who either did not answer, or did answer but did not complete the survey or RSVP.

• Scalability

  Systems available to suit almost every requirement, from 10 concurrent calls through to many thousands of concurrent calls to millions of contacts per day.

• USA Timezone Support

  Contact’s time zone identified from the telephone number and called according to their local time.

• ASR

  ASR (Automatic Voice Recognition) using Google Speech will recognize speech, and branch to different sections based on the result.

• AgentUI

  Agent can login into the call-center agentUI and see realtime contact information of the person they are talking to. Agents can add a note, or can assign the contact to the DNC list.