A couple of months ago we blogged about some new call-center features, we have done on the agent interface where we added a new zero configuration web-phone, a soundboard to manually play pre-recorded messages and some new agent reports to monitor performance. 3 Minute Video The new call-center features in Newfies-Dialer have been very popular […]
Newfies-Dialer is a multi-tenant outbound and inbound call center solution with an agent portal that works with your own VoIP telecoms provider and can be white-labeled. Late last year, we introduced our new agent portal with integration to popular web-based CRM systems and ease of use. Since then we have added a wealth of new features. […]
Newfies-Dialer is an outbound call center software designed make outbound calls and present an IVR for the contact to answer questions or perform other actions. Scenarios where an auto dialer may be appropriate are marketing messages, political campaigns, market research and reverse emergency calling, and one of our most popular scenarios is for press 1 […]
Live Call Transfers allow you to create a telephony application such as To talk to an agent, press one campaign. The call will then be bridged to an agent or queue on a remote PBX […]