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Author: Joe

2022

  1. Automated Voice Messaging (AVM)

    Automated Voice Messaging (AVM) delivers recorded or text-to-speech messages by phone to thousands of people, passively or with an interactive IVR.

2021

  1. Newfies-Dialer v7: New release of our Autodialer solution with more call-center features

    Newfies-Dialer v7 adds call center features: a push-to-CRM button, a customizable agent pop-up, web-phone, soundboard and agent reports.

  2. New Webphone and Soundboard for your call-center with Newfies-Dialer

    A new web-phone and soundboard in the Newfies-Dialer agent interface: zero-configuration calling for call center agents in the office or at home.

2020

  1. CallR: A New SMS Provider for Newfies-Dialer

    We have added another SMS provider, CallR to our call center platform, Newfies-Dialer.

  2. Call Center Solution with Agent Portal & Web-Phone

    Newfies-Dialer's call center solution adds an agent portal with a WebRTC web-phone, CRM integration and your own VoIP provider.

2018

  1. Autodialer with Easy-to-Use Contact Import

    Newfies-Dialer is a multi-tenant power dialer and voice broadcasting system with billing capabilities.

  2. Newfies-Dialer Helping to Renew SSL Certificates

    Back in August 2017, Symantec sold its website security and PKI solutions to DigiCert, who specialise in SSL and PKI technologies.

  3. Inbound IVR Support for Newfies-Dialer

    Newfies-Dialer have introduced inbound IVR support, so contacts can dial in, complete a survey, or be transferred to your call center.

2017

  1. 3 New Features on Newfies-Dialer – Power Dialer

    Three new Newfies-Dialer features requested by customers: campaign recycling by call disposition, caller ID by area code and a power dialer mode.

  2. Power Dialing for Newfies-Dialer

    Newfies-Dialer 4.8 introduces power dialing: set the number of available agents and it makes enough calls to keep them busy, with live transfers.

  3. Analysing Hosted Dialer Campaign Performance

    Why did a hosted dialer campaign underperform? The key campaign and carrier statistics to track so you can spot and fix problems quickly.

  4. SMS Broadcast with Twilio

    Newfies-Dialer adds Twilio for SMS broadcast: send thousands of text messages to your contacts' cell phones worldwide in a few steps.

  5. Plivo – Send bulk text messages

    Send bulk text messages with Newfies-Dialer and Plivo: thousands of SMS to your customers' cell phones in more than 200 countries in a few clicks.

  6. 10,000 concurrent calls with Newfies-Dialer Version 4

    Version 4 of Newfies-Dialer is now in production with a number of our customers.

  7. Sell Voice Broadcasting and Power-Dialing Services to your Customers

    Sell voice broadcasting and power dialing to your customers with Newfies-Dialer and your own VoIP carriers: multi-tenant, billing and white label.

  8. Call Center Dialer with Newfies-Dialer

    Use Newfies-Dialer as your call center dialer with little or no change to your existing phone system: bridge press-1 calls to your agents.

  9. Dialing with Time Zone Support in Newfies-Dialer

    Newfies-Dialer 3.9 adds time zone dialing, so contacts are only called within the allowed hours, plus real-time transfer reports and SaaS features.

2016

  1. Creating an Outbound Call Center with Newfies-Dialer and 3CX

    How to build an outbound call center with Newfies-Dialer and the 3CX PBX, transferring press-1 calls from your campaigns to 3CX agents.

  2. Newfies-Dialer 3.8 Released

    Newfies-Dialer 3.8 improves the dashboard and reporting with real-time and historical statistics, call dispositions and B-leg transfer stats.

  3. Choosing a Voice Broadcasting System

    Choosing a voice broadcasting system: pay-as-you-go versus outright purchase, the most common pricing models and the pitfalls to watch out for.

  4. Debt Management Collections System

    How a telecoms company used Newfies-Dialer as an automated debt management and collections system to chase unpaid invoices from customers.

  5. How to integrate our outbound call center software Newfies-Dialer with Asterisk/FreePBX

    Step-by-step guide to building an outbound call center with Newfies-Dialer and Asterisk/FreePBX, with press-1 transfers to your agents.

  6. Outbound Call Center & Live transfer leads solution

    Newfies-Dialer 3.6 for outbound call centers and live transfer lead generation: faster call dispatching and 2000+ concurrent calls on one server.

  7. Earn Commission from Newfies-Dialer Automated phone system

    Earn commission by referring customers to Newfies-Dialer, the high volume automated phone system for voice and SMS broadcasting.

2015

  1. Newfies-Dialer Security

    It’s a fact of life that as soon as a server is connected to the Internet, it will be attacked within minutes from a variety of directions.

  2. Smoother Transfer and Whisper Facility for Press One Transfer

    We have added two new features to the “Press One” transfer facility in version 2.19

2013

  1. New Charts Using D3 & NVD3

    New Newfies-Dialer dashboard charts built with D3.js and NVD3, plus Django-NVD3, our open source module for reusable charts in Django.

  2. Newfies-Dialer: Even faster with release 2.8

    Newfies-Dialer 2.8 is faster and more stable: a 10,000-call campaign sent in 4 minutes with about 1500 concurrent calls on a mid-range server.

  3. Emerzia: Emergency Alert System

    Emerzia, Star2Billing's emergency alert system, sends millions of voice and SMS alerts in hours for communities, schools and local government.

  4. Top Tips for a Successful Newfies-Dialer Calling Campaign

    Top tips for a successful outbound calling campaign in Newfies-Dialer: keep messages short and clear, limit menu options and test your IVR.

  5. Auto-Dialer Simultaneous Call Capacity – 1 Million Calls

    How many concurrent calls can Newfies-Dialer handle? Our benchmark made 1 million calls in under 5 hours on a single 4-core server.

  6. Answering Machine Detection

    Newfies-Dialer adds AMD: detect whether a person or voicemail answers, then play your message right after the beep. Plus survey improvements.

2012

  1. SMS Module Released

    Star2Billing releases an SMS module for Newfies-Dialer to send text messages to cell phones for marketing, emergency alerts and information.

  2. The Power of Voice Broadcast Marketing

    Why voice broadcast marketing still works alongside email and social media: reach customers directly by phone and know your message was heard.

  3. World Voice Day Calls Softly for Vocal Care

    On World Voice Day, why voice broadcasting helps protect voices at work, with advice on caring for your own voice in private and in the office.

2011

  1. Newfies-Dialer Presentation on Today’s Freeswitch Weekly Conference Call

    Areski presents a technical overview of Newfies-Dialer, the voice broadcasting and auto-dialing solution for FreeSWITCH, at the weekly conference.

  2. Newfies-Dialer Version 0.1 (Beta) Released

    Star2Billing releases Newfies-Dialer 0.1 beta, a voice broadcasting application to automate interactive phone calls to contacts and the public.

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