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Survey Reports

This video demonstrates Newfies-Dialer lead generation software using a highly effective but low cost method of generating leads using callback. A contact is called and invited to press 1 if they are interested in the proposition, then the leads are downloaded and given to the outbound call centre to call.

The video illustrates how to extract this information from the survey reports.

What the reports show

Newfies-Dialer records what happens on every call, and all reports can be downloaded for analysis in a spreadsheet or your CRM:

  • Survey reports: under Survey Calls, the result of each individual call, with the keys pressed at each node, and any audio recorded by a record message node that you can play back. They can be downloaded as CSV, Excel or JSON.
  • Call detail records (CDR): every call with a daily summary, downloadable as CSV or Excel. Duration runs from ringing to hang-up and Bill-Sec from answer to hang-up, so Duration minus Bill-Sec is the ringing time, and the total Bill-Sec should closely match your carrier’s records.
  • Subscriber reports: the state of each number in a campaign, such as pending, sent or completed.
  • SMS reports: the delivery status of each text message.

Turning a press-1 campaign into a list of leads

  1. Run a press-1 campaign whose multi-choice node records the key each contact presses.
  2. When it has finished, or while it runs, open the survey reports for that campaign.
  3. Download the survey calls and keep the contacts who pressed 1.
  4. Give that list to your outbound call centre to call back.

The same reports show how many people were reached, how far they got through the survey and who asked to be added to the Do Not Call list, so you can compare campaigns and messages.

See the reports documentation for more details. For more information or for a live demo, contact us.

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