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News, training videos and product updates about Newfies-Dialer and call-center software.

2026

  1. Voice Broadcast or SMS Broadcast? Picking the Right Channel for Every Message

    When a voice broadcast beats a text, when SMS wins, and when to send both. A practical guide by message type: reminders, alerts, collections, lead generation.

2022

  1. Automated Voice Messaging (AVM)

    Automated Voice Messaging (AVM) delivers recorded or text-to-speech messages by phone to thousands of people, passively or with an interactive IVR.

2021

  1. Newfies-Dialer v7: New release of our Autodialer solution with more call-center features

    Newfies-Dialer v7 adds call center features: a push-to-CRM button, a customizable agent pop-up, web-phone, soundboard and agent reports.

  2. New Webphone and Soundboard for your call-center with Newfies-Dialer

    A new web-phone and soundboard in the Newfies-Dialer agent interface: zero-configuration calling for call center agents in the office or at home.

2020

  1. CallR: A New SMS Provider for Newfies-Dialer

    We have added another SMS provider, CallR to our call center platform, Newfies-Dialer.

  2. Call Center Solution with Agent Portal & Web-Phone

    Newfies-Dialer's call center solution adds an agent portal with a WebRTC web-phone, CRM integration and your own VoIP provider.

2019

  1. Vicidial vs Goautodial vs Newfies-Dialer

    Vicidial vs Goautodial vs Newfies-Dialer: how the three best-known auto dialing solutions compare on technology, support and maintenance.

2018

  1. Autodialer with Easy-to-Use Contact Import

    Newfies-Dialer is a multi-tenant power dialer and voice broadcasting system with billing capabilities.

  2. Newfies-Dialer Helping to Renew SSL Certificates

    Back in August 2017, Symantec sold its website security and PKI solutions to DigiCert, who specialise in SSL and PKI technologies.

  3. Inbound IVR Support for Newfies-Dialer

    Newfies-Dialer have introduced inbound IVR support, so contacts can dial in, complete a survey, or be transferred to your call center.

2017

  1. 3 New Features on Newfies-Dialer – Power Dialer

    Three new Newfies-Dialer features requested by customers: campaign recycling by call disposition, caller ID by area code and a power dialer mode.

  2. Power Dialing for Newfies-Dialer

    Newfies-Dialer 4.8 introduces power dialing: set the number of available agents and it makes enough calls to keep them busy, with live transfers.

  3. Analysing Hosted Dialer Campaign Performance

    Why did a hosted dialer campaign underperform? The key campaign and carrier statistics to track so you can spot and fix problems quickly.

  4. SMS Broadcast with Twilio

    Newfies-Dialer adds Twilio for SMS broadcast: send thousands of text messages to your contacts' cell phones worldwide in a few steps.

  5. Plivo – Send bulk text messages

    Send bulk text messages with Newfies-Dialer and Plivo: thousands of SMS to your customers' cell phones in more than 200 countries in a few clicks.

  6. 10,000 concurrent calls with Newfies-Dialer Version 4

    Version 4 of Newfies-Dialer is now in production with a number of our customers.

  7. Sell Voice Broadcasting and Power-Dialing Services to your Customers

    Sell voice broadcasting and power dialing to your customers with Newfies-Dialer and your own VoIP carriers: multi-tenant, billing and white label.

  8. Call Center Dialer with Newfies-Dialer

    Use Newfies-Dialer as your call center dialer with little or no change to your existing phone system: bridge press-1 calls to your agents.

  9. Auto Dialer Newfies-Dialer Documentation of Version 3.9

    Documentation for Newfies-Dialer 3.9, the auto dialer and voice broadcasting system for press-1 campaigns, lead generation and phone surveys.

  10. Dialing with Time Zone Support in Newfies-Dialer

    Newfies-Dialer 3.9 adds time zone dialing, so contacts are only called within the allowed hours, plus real-time transfer reports and SaaS features.

2016

  1. Creating an Outbound Call Center with Newfies-Dialer and 3CX

    How to build an outbound call center with Newfies-Dialer and the 3CX PBX, transferring press-1 calls from your campaigns to 3CX agents.

  2. Newfies-Dialer 3.8 Released

    Newfies-Dialer 3.8 improves the dashboard and reporting with real-time and historical statistics, call dispositions and B-leg transfer stats.

  3. Choosing a Voice Broadcasting System

    Choosing a voice broadcasting system: pay-as-you-go versus outright purchase, the most common pricing models and the pitfalls to watch out for.

  4. Political robocalls

    How political robocalls help campaigns reach voters at scale, and what makes political robocall software effective.

  5. Debt Management Collections System

    How a telecoms company used Newfies-Dialer as an automated debt management and collections system to chase unpaid invoices from customers.

  6. How to integrate our outbound call center software Newfies-Dialer with Asterisk/FreePBX

    Step-by-step guide to building an outbound call center with Newfies-Dialer and Asterisk/FreePBX, with press-1 transfers to your agents.

  7. Newfies-Dialer – A Callfire Alternative

    A Callfire alternative: with Newfies-Dialer you use your own carriers and pay cost price for calls, instead of high per-minute or per-transfer fees.

  8. Outbound Call Center & Live transfer leads solution

    Newfies-Dialer 3.6 for outbound call centers and live transfer lead generation: faster call dispatching and 2000+ concurrent calls on one server.

  9. Earn Commission from Newfies-Dialer Automated phone system

    Earn commission by referring customers to Newfies-Dialer, the high volume automated phone system for voice and SMS broadcasting.

  10. Newfies-Dialer Robocall Software with Billing Capabilities

    Newfies-Dialer robocall software adds billing with PayPal and Braintree payments, so you can bill clients for robocalls on a pre-paid basis.

  11. Auto Dialer Software & FreeSWITCH Billing

    Newfies-Dialer adds SMS and VoIP billing: set a per-minute rate and billing increment for each customer to run an auto dialer SaaS platform.

  12. Newfies Dialer V3.2 – Automated phone system

    Newfies-Dialer 3.2, the automated phone system for telemarketing and phone surveys: revamped dashboard, caller ID rotation and faster performance.

  13. Using Lua in PostgreSQL – PLLua

    How we sped up Newfies-Dialer with stored procedures written in PL/Lua for PostgreSQL, and how PL/Lua compares with other procedural languages.

  14. Live Monitoring FreeSWITCH & Newfies-Dialer with Grafana, InfluxDB & Telegraf

    How we built live monitoring for FreeSWITCH and Newfies-Dialer with Grafana, InfluxDB and Telegraf: CPU, memory, concurrent calls and CPS.

  15. Newfies Dialer V3.0 – Voice Broadcasting IVR Platform

    We are really excited to bring our newest release of Newfies-Dialer, this is a major milestone for our team and we are looking forward to you using it.

2015

  1. Newfies-Dialer Security

    It’s a fact of life that as soon as a server is connected to the Internet, it will be attacked within minutes from a variety of directions.

  2. Smoother Transfer and Whisper Facility for Press One Transfer

    We have added two new features to the “Press One” transfer facility in version 2.19

2014

  1. Newfies-Dialer Major Release: version 2.15

    Newfies-Dialer 2.15: a campaign timeline, more comprehensive reporting, Django 1.7 support, RabbitMQ for better performance and many bug fixes.

  2. Newfies-Dialer Version 2.13 released

    Newfies-Dialer 2.13 supports FreeSWITCH 1.4 and Lua 5.2, with a more robust CDR event collector, better performance and many bug fixes.

  3. Chinese language added to Newfies-Dialer

    Newfies-Dialer 语音拨号以及自动拨号软件通过电话发送信息 Newfies-Dialer可以透过云端在多个服务器中，每天即时拨打上百万通电话。

  4. Newfies-Dialer Version 2.11 released

    Newfies-Dialer 2.11: support for Debian Wheezy, PostgreSQL 9.3 and code optimisation, alongside a redesigned website and lower hosting prices.

  5. SMS and Appointment Reminders for Newfies-Dialer 2.10

    The latest version of Newfies-Dialer, 2.10 brings both Appointment Reminders and SMS support to Newfies-Dialer.

2013

  1. Heads up on Appointment Reminder module

    A preview of the Newfies-Dialer appointment reminder module: trigger voice calls, SMS or emails at a preset time for each contact.

  2. New Charts Using D3 & NVD3

    New Newfies-Dialer dashboard charts built with D3.js and NVD3, plus Django-NVD3, our open source module for reusable charts in Django.

  3. Newfies-Dialer: Even faster with release 2.8

    Newfies-Dialer 2.8 is faster and more stable: a 10,000-call campaign sent in 4 minutes with about 1500 concurrent calls on a mid-range server.

  4. Emerzia: Emergency Alert System

    Emerzia, Star2Billing's emergency alert system, sends millions of voice and SMS alerts in hours for communities, schools and local government.

  5. Top Tips for a Successful Newfies-Dialer Calling Campaign

    Top tips for a successful outbound calling campaign in Newfies-Dialer: keep messages short and clear, limit menu options and test your IVR.

  6. Auto-dialer

    Auto dialer software from Newfies-Dialer: process multiple calls simultaneously, detect answering machines, and route live answers to agents.

  7. Press 1 Live Call Transfer and DNC list – Release V2.1

    Newfies-Dialer 2.1 adds live call transfers for press-one campaigns, a Do Not Call list contacts can join by key press, and call conferencing.

  8. Auto-Dialer Simultaneous Call Capacity – 1 Million Calls

    How many concurrent calls can Newfies-Dialer handle? Our benchmark made 1 million calls in under 5 hours on a single 4-core server.

  9. Newfies-Dialer V2.0 Released

    Newfies-Dialer 2.0 brings answering machine detection, reusable survey templates, retry logic and improved survey branching and reporting.

  10. Newfies-Dialer V2 Screencast – Phone blasting made easy

    A screencast of Newfies-Dialer V2 showing how easy phone blasting is: create a campaign, upload contacts and start calling in a few clicks.

  11. Answering Machine Detection

    Newfies-Dialer adds AMD: detect whether a person or voicemail answers, then play your message right after the beep. Plus survey improvements.

2012

  1. Continuous Integration with Travis-CI

    We wanted to speak about Travis-CI, this project makes Continuous Integration simple. It comes with some amazing features!

  2. Newfies-Dialer 1.5 released – Mobile & Phone Survey

    Newfies-Dialer 1.5 adds survey branching and voice recording, making it an ideal solution for mobile and phone surveys, polls and voting.

  3. Demo video of our new Survey Branching

    A short video demo showing branching logic in a Newfies-Dialer phone survey.

  4. SMS Module Released

    Star2Billing releases an SMS module for Newfies-Dialer to send text messages to cell phones for marketing, emergency alerts and information.

  5. The Power of Voice Broadcast Marketing

    Why voice broadcast marketing still works alongside email and social media: reach customers directly by phone and know your message was heard.

  6. World Voice Day Calls Softly for Vocal Care

    On World Voice Day, why voice broadcasting helps protect voices at work, with advice on caring for your own voice in private and in the office.

  7. Newfies-Dialer v1.2 released

    We are pleased to announce the latest release of Newfies-Dialer, version 1.2, our free and open source voice broadcasting and auto-dialer software.

  8. Survey and Polling Module Released with Newfies-Dialer v1.1

    Newfies-Dialer 1.1 adds a survey and polling module, a new Twitter Bootstrap interface and an audio file module for MP3, WAV and OGG uploads.

  9. Django Country and Dialcode

    Django-country-dialcode, a Django module released with Newfies-Dialer for developers building telephony applications with countries and dial codes.

2011

  1. Newfies-Dialer Presentation on Today’s Freeswitch Weekly Conference Call

    Areski presents a technical overview of Newfies-Dialer, the voice broadcasting and auto-dialing solution for FreeSWITCH, at the weekly conference.

  2. Django-audiofield, upload, convert and play audio files in your web application

    Django-audiofield, a Django module to upload audio files, convert them to MP3, WAV or OGG and play them in your web application with SoundManager2.

  3. Newfies-Dialer Version 0.1 (Beta) Released

    Star2Billing releases Newfies-Dialer 0.1 beta, a voice broadcasting application to automate interactive phone calls to contacts and the public.

  4. Origin of Newfies-Dialer – bulk dialer solution

    How Newfies-Dialer began: a bulk dialer built for Kubatana and the Freedom Fone project in Zimbabwe, calling people with health information.